Managed services across every area of your IT
iPower designs and delivers your infrastructure, Microsoft environment, security and devices, then operates and supports them under clear SLAs. One accountable partner across the full technology lifecycle.
Our model
- 01Understand
- 02Design
- 03Deploy
- 04Manage
- 05Improve
We operate and support what we deliver
Managed services are not a separate unit. They run across every business area, so the partner who designed and delivered your environment also operates and supports it under clear SLAs.
Across all four areas
SLA-based support
Remote and onsite support. 24/7 coverage available subject to agreed scope, SLA and contract.
- Service desk
- Staff augmentation
- Preventive maintenance
- Multi-vendor support
- Managed InfrastructureData center, servers, storage and networks · SLA-based managementEnterprise Infrastructure & Devices
- Managed Backup & DRImmutable backups · Replication · Tested recoveryEnterprise Infrastructure & Devices
- Managed Microsoft SecurityIdentity & Access Management · Microsoft DefenderMicrosoft & Cloud
- Managed CybersecurityNetwork & endpoint security · Partner-delivered monitoringCybersecurity & AI
- Managed Device LifecycleSupply → Image → Asset Tag → Deploy → Manage → Support → RefreshEnterprise Infrastructure & Devices
One partner from first device to next refresh
We prepare, deploy, support and manage your devices, then help you plan the next refresh cycle.
- 1
Supply
Devices sourced to your approved specification.
- 2
Image
Your approved build installed on every device.
- 3
Asset Tag
Serial numbers recorded and your asset tags applied.
- 4
Deploy
Shipped, installed and brought live at each site.
- 5
Manage
Asset records kept current through moves and changes.
- 6
Support
Remote and onsite support under your SLA.
- 7
Refresh
Planned replacement and secure data destruction.
Proven in bank rollouts
- A leading Saudi bankKingdom-wide branch device refresh4,000 devices prepared and installed~2 months from warehouse receipt to completion
- A leading Saudi bankNew branch readiness: multi-vendor consolidation, storage and installation30+ new branches every yearSince 2018 delivering this service to the bank
How the partnership grows with you
Most clients start with one project. We stay accountable after go-live, so the relationship grows with your needs.
- 01
Start
One project, delivered well.
- 02
Extend
Other areas from the same team.
- 03
Attach
Support and licensing added.
- 04
Manage
Operated under clear SLAs.
- 05
Renew
Renewals tracked ahead of time.
- 06
Expand
Capacity that grows with you.
Not sure where to start? Start with an assessment
A focused review of one area of your environment, with clear findings and a roadmap. Choose a topic:
Let's discuss your technology priorities.
Book a discovery, request an assessment, talk to us about managed services, or send your requirements for a proposal.