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Infrastructure

End-User Computing: Devices, VDI and Lifecycle Management in Saudi Arabia

iPower supplies, configures and manages laptops, desktops, tablets and virtual desktops, with Autopilot and MDM enrollment, asset tagging and lifecycle management, so employees can work from day one and IT keeps control.

Employees judge IT by the device in front of them. Delays in getting a laptop, inconsistent builds or slow, insecure machines hit productivity directly. At the same time, IT teams must track thousands of assets, keep them up to date and retire them securely. With more than 25,000 devices delivered across the Kingdom, iPower brings the supply, configuration capacity, warehousing and lifecycle processes that make device programmes predictable at any scale, from a new branch to a nationwide refresh.

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1The problem we solve

  • New joiners waiting days for a configured device.
  • Manual imaging that produces inconsistent builds that are hard to support.
  • Poor visibility of where devices are, who uses them and their warranty status.
  • Aging devices or operating systems that are out of support and create security risk.
  • Remote and branch users who are hard to support and secure.

2Scope of work and what you receive

  • Device supply & configuration (laptops, desktops, tablets)

    Devices from leading brands, configured to your standard build.

  • Virtual desktop infrastructure (VDI)

    Centrally managed virtual desktops for secure access from any location or device.

  • Microsoft Autopilot & MDM enrollment

    Devices registered in advance so they configure themselves with your policies and apps at first sign-in.

  • Asset tagging & imaging

    Tagging, image deployment and registration in your asset records before delivery.

  • Lifecycle management

    Deployment, refresh planning, break-fix coordination and secure recovery at end of life.

What you receive at handover

  • Device specifications matched to each user group
  • Devices imaged with your approved build and asset-tagged
  • Delivery and installation at your sites
  • Asset records with serial and asset numbers

3Support and maintenance after delivery

  • Warranty handling and device repair coordination
  • Replacement and spare-device logistics
  • Collection and retirement of old devices

Coverage and response times are set in your contract to match your needs. See also: Support & Maintenance, IT Outsourcing & Managed Services

Success stories

Projects we are proud of

A leading Saudi bank

Kingdom-wide branch device refresh

The challenge
Replace 4,000 devices across the bank's branches in the Kingdom's regions within a short window, with every device imaged to the bank's approved build and asset-tagged before reaching the branch.
Our solution
iPower ran the full cycle: receiving at its warehouse, imaging and asset tagging, then shipping, installation and go-live inside each branch.

Key results

devices prepared and installed
4,000
from warehouse receipt to completion
~2 months
bank branches across the Kingdom's regions
Nationwide
Read the project story

A leading Saudi bank

New branch readiness: multi-vendor consolidation, storage and installation

The challenge
Each new branch needs equipment from six or seven different suppliers and has a fixed opening date, with 30+ new branches a year in different cities.
Our solution
iPower acts as a single receiving point: it receives every supplier's delivery at its warehouse, links it to the branch number, reports what is complete and what is missing, then ships and installs on the bank's schedule.

Key results

new branches every year
30+
delivering this service to the bank
Since 2018
suppliers per branch, one receiving point
6–7
Read the project story

Sectors we serve

  • Banking & finance

    Large, standardized device fleets with strict security baselines.

  • Government & semi-government

    Device rollouts for large workforces and new programmes.

  • Healthcare

    Reliable devices for clinical and administrative staff.

  • Enterprise & telecom

    Multi-site deployments and frequent refresh cycles.

Saudi regulatory alignment

Well-managed endpoints support several Saudi requirements. Where they apply to your organization, we take them into account when configuring and managing devices:

NCA Essential Cybersecurity Controls (ECC-2:2024)

Asset management, mobile device security and secure configuration for government entities and critical national infrastructure operators.

NCA Telework Cybersecurity Controls (TCC-1:2021)

An extension of the ECC for organizations that allow remote work; VDI and MDM help meet its device and remote-access requirements.

Personal Data Protection Law (PDPL)

Protecting personal data on devices and wiping it securely when devices are reassigned or retired.

iPower supports the technical controls and evidence; formal compliance remains the responsibility of your organization and is confirmed by the relevant regulator or auditor.

Technology brands we supply and support

  • Dell Technologies
  • HP
  • Lenovo
  • Samsung
  • Logitech
  • Microsoft

Why iPower

  • Scale

    More than 25,000 devices delivered across the Kingdom.

  • Logistics built in

    Warehousing, kitting and asset tagging before every rollout.

  • Supply, configuration, delivery and support from one accountable partner.

  • Serving leading Saudi banks
  • Delivery across every region
  • Support long after handover

Frequently asked questions

What is Microsoft Autopilot?

Autopilot is Microsoft's zero-touch provisioning approach. Devices are registered in advance, so when a user signs in for the first time the device configures itself with your policies and applications.

Can you prepare devices before delivery?

Yes. We image, tag, register and enroll devices before they are delivered, so they are ready to use on arrival.

Do you offer VDI?

Yes. We design and deploy virtual desktop infrastructure for organizations that need centrally managed, secure desktops, for example for remote staff or contractors.

Can you help replace devices that are out of support?

Yes. We help you inventory your fleet, plan the refresh and handle supply, configuration, deployment and recovery of old devices.

Do you deliver outside Jeddah and Riyadh?

Yes. We deliver and install devices across all regions of the Kingdom.

Planning a device rollout or refresh?

Request a quote for your device programme. Tell us the numbers, locations and timeline, and we will send a tailored proposal.

Request a quote