IT Support and Maintenance Services Across Saudi Arabia
iPower keeps your IT performing with 24/7 remote and on-site support, preventive and corrective maintenance, troubleshooting and multi-vendor coordination, with response times agreed in advance.
Hardware fails, software misbehaves and manufacturers take time to respond, usually at the worst possible moment. A strong support partner turns these events from crises into routine tickets. iPower provides structured support and maintenance across servers, storage, networks, end-user devices and software, with service levels you agree up front. From our offices in Jeddah and Riyadh we cover sites across the Kingdom and coordinate with manufacturers on your behalf, so your team deals with one partner instead of several.
Request a quote1The problem we solve
- Unplanned downtime because maintenance only happens after something breaks.
- Juggling several vendors and warranty processes for a single incident.
- No agreed response time when critical systems fail outside working hours.
- Small in-house teams overloaded with routine troubleshooting.
- Little reporting on incidents, root causes and recurring issues.
2Scope of work and what you receive
24/7 remote & onsite support
Help when you need it, with engineers sent to site when remote resolution is not enough.
Preventive & corrective maintenance
Scheduled health checks, firmware and patch updates, and fast repair when faults occur.
Security audits & compliance
Periodic reviews of configurations and security posture as part of maintenance.
Hardware & software troubleshooting
Diagnosis and resolution across servers, storage, network and end-user devices.
Multi-vendor support (Dell, HP, Lenovo, Microsoft)
One point of contact that coordinates warranty and escalation with manufacturers.
What you receive at handover
- Inventory of covered equipment and systems
- A maintenance contract with agreed coverage and response terms
- A preventive maintenance schedule
- One point of contact for all covered vendors
3Support and maintenance after delivery
- Preventive maintenance visits
- Remote and on-site corrective support
- Warranty and vendor case coordination
Coverage and response times are set in your contract to match your needs. See also: IT Outsourcing & Managed Services
Sectors we serve
Banking & finance
Support for critical systems with strict availability expectations.
Government & semi-government
Maintenance contracts for infrastructure and devices.
Healthcare
Support for systems that cannot afford long outages.
Enterprise & telecom
Multi-site support across the Kingdom.
Saudi regulatory alignment
Maintenance and support processes help you show that operational controls are working. Where they apply, we support:
NCA Essential Cybersecurity Controls (ECC-2:2024)
Patch and vulnerability management and third-party cybersecurity requirements for government entities and critical national infrastructure operators.
SAMA Cyber Security Framework
Service levels, reporting and periodic reviews expected of third parties that serve banks and other SAMA-regulated institutions.
iPower supports the technical controls and evidence; formal compliance remains the responsibility of your organization and is confirmed by the relevant regulator or auditor.
Technology brands we supply and support
Why iPower
24/7 availability with remote and on-site coverage across the Kingdom.
One point of contact for multiple vendors and warranties.
Preventive maintenance that stops incidents before they happen, not just repairs after.
- Serving leading Saudi banks
- Delivery across every region
- Support long after handover
Frequently asked questions
Do you provide 24/7 support?
Yes. Remote and on-site support is available 24/7 according to the service level in your contract.
Can you support equipment from different manufacturers?
Yes. We provide multi-vendor support, including Dell, HP, Lenovo and Microsoft environments, and coordinate warranty claims with manufacturers.
Do you offer annual maintenance contracts?
Yes. Preventive and corrective maintenance can be delivered under annual contracts with agreed visit schedules and service levels.
Can you support sites outside Jeddah and Riyadh?
Yes. We provide on-site support across the Kingdom; response times by city are agreed in your contract.
Do you report on incidents and SLA performance?
Yes. We report regularly on tickets, SLA performance and recurring issues so you can plan improvements.
What would one hour of downtime cost you?
Request a support and maintenance proposal. Tell us what you need covered and how quickly, and we will send a tailored proposal with service levels.